Question 1

How do I send a parcel from Kolkata?

Accepted Answer

Book online at freebuss.com, drop your parcel at our hub with your booking code, and we dispatch it on the next available bus. Booking takes under a minute.

Question 2

Which cities do you deliver to?

Accepted Answer

We serve 30 destinations including Siliguri, Patna, Ranchi, Bhubaneswar, Jamshedpur, Durgapur, Asansol, Malda, Jalpaiguri and more.

Question 3

How does the receiver collect the parcel?

Accepted Answer

The receiver gets a tracking link with live updates. At the destination, they verify with a one-time OTP. No OTP, no release.

Question 4

How much does it cost?

Accepted Answer

We charge by actual weight with zero volumetric surcharges. 100kg to Siliguri costs just ₹800. No hidden fees.

Question 5

How do I track my parcel?

Accepted Answer

Go to freebuss.com/track and enter your 6-character booking code to see live status, bus number, and expected arrival time.

Question 6

How long does delivery take?

Accepted Answer

Most intercity routes are same-day or next-day depending on the bus schedule.

Question 7

Is my parcel safe?

Accepted Answer

Every parcel is digitally tagged, tracked end-to-end, and OTP-locked at the destination. Only the verified receiver can collect it.

Question 8

Can I book as a business or wholesaler?

Accepted Answer

Yes — create a merchant account to manage all shipments, track statuses, and share tracking links with buyers. No signup fees.

We're here to help